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Return and refund policy

Thank you for shopping at Moss Decor Shop. We strive to provide you with a delightful online shopping experience and want you to be completely satisfied with your purchases.

 

As part of our commitment to customer satisfaction, we have established the following Return and Refund Policy to address any concerns you may have.

1.Returns Procedure:

1.1. In order to initiate a return, please follow these steps:

a. Log in to your account on our website at www.mossdecorshop.com.

b. Go to the "My Orders" section and select the specific order that contains the item(s) you wish to return.

c. Click on the "Return Item(s)" button and provide all the necessary details, including the reason for the return.

d. Carefully pack the item(s) in their original packaging, ensuring that all accessories, tags, and documentation are included. e. Ship the package to the address provided upon submitting the return request.

1.2. Please note that returns will only be accepted after a thorough inspection of the returned item. We reserve the right to refuse a return or provide a partial refund if the item is found to be damaged, used, or not in its original condition.

2. Return Eligibility:

2.1. To be eligible for a return, the following conditions must be met:

a. The return request must be initiated within [number] days of the purchase date.

b. The item(s) must be unused, undamaged, and in their original packaging, including all accessories, tags, and documentation.

2.2. Please be aware that certain items are not eligible for return, including:

a. Custom-made or personalized products.

b. Items marked as clearance or final sale.

c. Gift cards.

3. Refund Process:

3.1. Once the returned item(s) have been thoroughly inspected and approved, we will initiate the refund process.

3.2. Refunds will be issued via bank transfer to the original payment method used during the purchase.

3.3. Please allow up to 14 business days for the refund to be processed and reflect in your account. The actual timeframe may vary depending on your financial institution.

4. Return Expenses:

4.1. All return shipping expenses are the responsibility of the client. We recommend using a reliable shipping method with tracking and insurance to ensure the safe delivery of the returned item(s).

5. Contact Us:

5.1. If you have any further questions or require assistance with the return process, please do not hesitate to contact our dedicated customer support team. You can reach us through the following channels:

6. Policy Updates:

6.1. This Return and Refund Policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

Thank you for choosing Moss Decor Shop. We appreciate your trust in us and value your satisfaction as our customer. Should you have any queries or concerns, we are here to assist you.

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